Program Coordinator Job Description

 Program Coordinator Description

Summary:  The Program Coordinator works with staff and volunteers to oversee the NAMI St. Louis programs including: Family to Family, Basics programs, Family and Friends, Peer to Peer, In our Own Voice, Sharing Hope, 2nd Thursday and Support groups.

The Program Coordinator will coordinate mental health trainings, data collection, project activities, and outreach to the community and service provider collaborators.


Hours:  The Program Coordinator is a non-exempt, full-time position. Work is somewhat flexible as needed but the majority of the work will be Monday-Friday 8:30 am -5:00 pm. Please note some programs, services, and events are on weekends and evenings.


Required Experience and Qualifications:

  • Ability to make a strong commitment to NAMI St. Louis, the local affiliate of the National Alliance on Mental Illness;
  • Enjoys working with diverse groups of people, especially persons with mental health disorders;
  • Ability to manage multiple projects while responding quickly to emerging opportunities;
  • Excellent written and oral communication skills;
  • Computer literacy in Excel, Word, PowerPoint, and Social Media platforms;
  • Experience in developing successful partnerships with community organizations;
  • Strong leadership skills including success in working with volunteers;
  • Ability and willingness to travel throughout service area, requiring use of a personal vehicle;
  • Attention to detail and ability to be flexible and work well with deadlines;
  • Self-motivated, ability to work well independently and with small team;
  • Comfortable with making cold calls for the purposes of promoting NAMI St. Louis and its programs;
  • Experience working within a budget;
  • A high regard for accountability, outputs and outcomes;
  • Comfortable working with sensitive issues and commitment to respecting the confidential nature of the programs and services offered by NAMI St. Louis;
  • Ability to pass a criminal background check;
  • Strong presentation, training, public speaking, and leadership skills;
  • Aptitude for managing grant deliverables and funder reporting requirements;
  • Possesses creativity, integrity, initiative, patience, enthusiasm and professionalism.


Preferred Qualifications:

  • Experience with NAMI is an advantage;
  • Work or volunteer experience in the nonprofit sector in a small organization;
  • Experience with program coordination and/or grant monitoring or grant-writing;
  • Experience and knowledge, personal or professional, about working with individuals and families affected by mental illness.

Training:  Training will be provided by a combination of online modules and in-person group and one-on-one training as well as self-study and exploration.



  • Manage Volunteers for all NAMI St. Louis programs.
    • Work with Outreach Coordinator to recruit, and screen potential teachers and presenters for all NAMI St. Louis programs;
    • Coordinate and conduct presenter trainings (online and/or in person);
    • Facilitate the process of getting new presenters designated as NAMI St. Louis presenters in the NAMI national database;
    • Overseeing the recruitment, interviewing, training, scheduling, and management of NAMI St. Louis presenters;
  • Solving problems as they occur and creating solutions that aim to eliminate them from occurring in the future.
  • NAMI St. Louis Promotion
    • Outreach to community organizations and other venues to schedule presentations;
    • Work with Outreach Coordinator to publicize and promote NAMI St. Louis programs.
  • Program Coordination
    • Order program materials and prepare presentation materials;
    • Coordinate with community organizations and other venues about details of presentation;
    • Serve as liaison and provide administrative and logistical support;
  • Filling in to present NAMI St. Louis programs as needed;
  • Ensuring NAMI National Standards and Program requirements, quality and goals are met for all programs. Maintain a working knowledge of significant developments and trends in NAMI programs and mental health;
  • Serving as a spokesperson, liaison and public representative for NAMI St. Louis and building positive relationships with local community organizations.
  • Data collection and reporting
    • Maintain lists of class participants for education programs, including current class lists and waiting lists in NAMI St. Louis database;
    • Collect program data from teachers and facilitators and process as needed;
    • Help produce bi-annual data reports.
  • Other duties as needed
    • Coordinate with other staff as needed to meet the requirements of the grants.
  • Answer information/helpline calls and respond to email requests as needed;
  • Assist as needed during Mental Illness Awareness Activities,
  • Participation in all programs, special events and fundraising projects as needed;
  • Coordinate with NAMI Missouri as needed to fulfill grant requirements;
  • Other duties as assigned.


Education and Experience: Minimum of a bachelor’s degree in social work, public health, psychology, sociology or related field is strongly preferred.


Please send a cover letter and a resume to Christine Patterson, Ph.D., Executive Director at by August 5, 2019 or until the position is filled.


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